It’s is fair to describe CRM as mainstream these days. It doesn’t take much convincing to get business managers and the sales team to see the value of tracking customer interactions.
Salesforce.com transformed the industry with their SaaS model (software as a service), but whilst they have wandered off to the shiny new pastures of PaaS [...]

I don’t often put a “?” and a “!” in a post title, but today deserves it, mostly because of this post on WebGuild. I like the thinking (shown in a nice diagram) that makes a continuum from on premise to SaaS (Software as a service, not a misspelling of the airline). Licensing runs from traditional perpetual [...]