Recently I met up with Christopher Barrow at Avaya’s Guildford offices to talk through Avaya’s latest moves, and the evolving world of communications enabled business processes. Chris is an Avaya old hand, having been with the company through its many iterations, most recently as Product Marketing Manager for Avaya in the Europe, the Middle East and Africa (EMEA) [...]

This is a topic those working with data are going to have to get their heads around. It’s a big topic, so best get that thinking in early. Behavioural targeting is finding initial use in the marketing space, where the ability to observe a user’s activities and adapt the advertising they are presented with increases [...]

Expand Networks announced another customer win today (Wingspan Care Group)
“The pain of WAN communications continues to increase as organizations become more dispersed globally, and remote workers increase in number,” said Efi Gatmor, Chief Technical Officer of Expand. “At Expand, our goal is to solve that pain wherever it may be, with technology that has the [...]

Affordable CRM took another step forward today. Tactile CRM has released version 2.0 of their CRM tool for small businesses. The new release includes a number of additional features, and some refinements of existing functionality. Clients and leads are now grouped together, under the new class of ‘organisations’ (Jake Stride of Tactile CRM describes the reasoning [...]

Rackspace (UK site here) has been in the news, and rattling around the blogosphere a fair amount these last few weeks. Not just because they are the top dedicated hosting provider (see Gartner report), but because of their recent adventures:

Acquired on-line storage company Jungle Disk.
Acquired specialist hoster Slicehost. (see Rich Miller’s post)
Struck a CDN Deal with Limelight Networks (detail [...]